1. SCOPE OF AGREEMENT This Cancellation and Refund Policy (“Policy”) governs the provision of Website Development, AI Business Systems, and Automation Services provided by BSLMY LLC, DBA Ebenezer Brands (“Provider”). By executing a Statement of Work (SOW) or submitting a deposit, the Client acknowledges and agrees to be bound by these terms. In the event of a conflict between this Policy and a specific Client Contract, the terms of the individual Client Contract shall govern.
2. WRITTEN NOTICE REQUIREMENT To be deemed effective, any request for the cancellation of services must be submitted by the Client in formal writing via electronic mail to [Your Email Address]. Cancellation shall be effective only upon written confirmation of receipt by the Provider (“Effective Cancellation Date”). Oral cancellations or informal messages via third-party communication platforms shall not be recognized as valid notice.
3. NON-REFUNDABLE DEPOSITS AND RETAINERS
Website Development: The initial deposit paid for website architecture, UI/UX design, and development is wholly non-refundable. This payment represents a commitment of technical resources and professional time.
AI and Automation Systems: Due to the proprietary nature of system mapping and API configurations, all deposits for AI Business Systems and Automation are non-refundable upon payment.
Earned Fees: The Client acknowledges that deposits are earned at the time of receipt to cover the costs of initial research, environment setup, and strategic planning.
4. FORFEITURE OF DELIVERABLES AND DATA ACCESS Upon the Effective Cancellation Date, the following conditions shall apply immediately:
Work Product: The Client shall forfeit all rights, titles, and interests in and to any incomplete work product, including but not limited to custom code, staging environments, graphical assets, and automated logic.
Service Termination: Access to any hosted staging environments, private repositories, and proprietary automation dashboards will be revoked.
Data Responsibility: The Provider shall not be responsible for the archival, migration, or preservation of any data associated with the project post-cancellation.
5. THIRD-PARTY INTEGRATIONS AND LIABILITIES The Client remains solely responsible for all financial obligations, subscriptions, and terms of service associated with Third-Party Providers (e.g., OpenAI, Zapier, Make, AWS). Cancellation of services with the Provider does not terminate the Client’s independent contracts with these third-party entities.
6. TERMINATION FOR CAUSE The Provider reserves the right to terminate any project for cause—including but not limited to non-payment or failure of the Client to provide necessary data—with written notice. In such cases, all deposits are forfeited, and the terms of Section 4 shall apply.
7. SEVERABILITY If any provision of this Policy is held to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.